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Business Professional Certification Program

A 5-Day Hands-On Workshop

Course Description: The program aims to improve the overall ability of workplace managers to more effectively utilize their resources. The program presents skill building modules that focus on the following core competencies: Professionalism, Communication, Business Writing, Customer Service, Conflict Management, Organization and Time Management, Management Skills, Critical Thinking and Decision-Making.

Who Should Attend: Managers, Supervisors, Team Leads and Non-Supervisors who lead teams in the workplace.  Business process improvement and professional acuity are the foundation of this course.

Subjects Covered in this Workshop Include

Professionalism

Communication

Business Writing

Customer Service

Conflict Management

Organization and Time Management

Management Skills

Critical Thinking and Decision-Making