fb

Interviewing for Government Process Improvement

A 2 Day Workshop

A government cannot operate efficiently or coherently without standardized procedures and processes. The challenge is to create the right business-process system. This workshop focuses on how to develop and execute process improvement focused interview plans to capture knowledge-based information that is useful for process improvement in government organizations.

Topics covered in this workshop

  • How business processes and procedures function
  • What benefits business processes deliver
  • How to manage and improve your business processes
  • How to construct a process-improvement focused interview plan
  • How to interview peers and staff members for knowledge capture
  • Which interview questions work best
  • Capturing, Analyzing and using the data