fb

Customer Service Workshop

A 1 Day Workshop

This workshop teaches participants how to approach customer service with a deliberate approach that presents a positive attitude, appreciation, and respect for the customer; despite the challenges the customer may present. Learning the right attitude along with proven service skills will provide you and your staff with a solid foundation for superior customer service.

Topics covered in this workshop—

  • Why and How to immediately enhance your service to customers
  • Understanding the value of your customer
  • Importance of attitude and actions
  • 10 principals of superior customer service
  • How to deal with difficult customers
  • How to assess your current level of customer service
  • Dealing effectively with customer complaints

 

Audience: This workshop is designed for all government personnel.

Toolkits: Receive a Student Handbook and Online Toolkit, containing tools such as checklists, tips, techniques, and numerous other tools to help you use your new skills immediately.

 

Additional Information:

CPE Credits: 7.0

CEU Credits: 0.6

Suggested Program Prerequisites: None

Advanced Preparation: None

NASBA Program Level: Basic

NASBA Field of Study: Business Management and Organization

Delivery Method: Group Live – Live Virtual Classroom