Customer Service Workshop

A 1 Day Workshop

This workshop teaches participants how to approach customer service with a deliberate approach that presents a positive attitude, appreciation and respect for the customer; despite the challenges the customer may present. Learning the right attitude along with proven service skills will provide you and your staff with a solid foundation for superior customer service.

Topics covered in this workshop

  • Why and How to immediately enhance your service to customers
  • Understanding the value of your customer
  • Importance of attitude and actions
  • 10 principals of superior customer service
  • How to deal with difficult customers
  • How to assess your current level of customer service
  • Dealing effectively with customer complaints