Dealing With Difficult People

A 1-Day Live-Virtual Workshop

Participants of this workshop increase their lens of understanding and ability to get results through other people with skillful communication. This practical, skills-oriented training provides insights into human behavior at work, improves communication skills so people respond positively, and enhances the motivational tools associated with top performance. Participative leadership concepts are integrated into current issues such as working with the problem employee, gaining buy-in for change, conflict resolution skills, and holding effective meetings.

Communication models emphasizing personal understanding and consensus agreements are used along with exercises and simulations for integrative learning.

Learning Objectives & Topics Covered in this Workshop:

  • Understand personality styles, professional motivations, and behavior modifiers
  • Avoiding communication breakdowns—causes and solutions
  • Identify reasons good people act irrationally
  • Planning for personal engagement—effective techniques
  • Develop strategies for turning unpleasant conversations into constructive interaction
  • Environmental factors that create behavior problems
  • Develop solutions that work for all sides


Additional Information

CPE Credits: 7.0

CEU Credits: 0.6

Suggested Program Prerequisites: None

Advanced Preparation: None

NASBA Program Level: Basic

NASBA Field of Study: Communications and Marketing

Delivery Method: Group Live – Live Virtual Classroom