A 2-Day Hands-On Workshop
Conflict is no longer just a workplace challenge—it’s a dynamic process that, when understood and managed well, can spark innovation and growth. In this engaging and highly practical workshop, participants will explore the underlying forces driving workplace disputes, including current stressors like resource limitations, new policy implementation, cross-generational team tensions, and communication breakdowns in the government workplace setting. Through interactive discussions, case studies, and exercises, attendees will uncover how to transform conflict into an opportunity to build trust, strengthen collaboration, and achieve better results for their teams and organizations. By reframing disputes as opportunities, participants will leave with the confidence and tools to approach conflict as a path to progress.
By the end of this workshop, participants will be able to:
- Analyze the stages and dynamics of conflict to uncover underlying issues.
- Differentiate between productive and destructive conflict behaviors and outcomes.
- Utilize techniques to foster active listening and empathy in high-tension situations.
- Implement conflict resolution frameworks that promote innovation and trust.
- Turn disputes into opportunities for team growth, collaboration, and improved performance.
Topics Covered:
- Conflict as a Catalyst for Growth: Understanding how disputes can drive innovation and improve team dynamics.
- The Anatomy of Conflict: Examining the stages, causes, and patterns of workplace disputes.
- Modern Workplace Stressors: Navigating challenges like competing deadlines, work communication gaps, polarizing policies or opinions, and generational differences.
- Identifying Root Causes: Tools for uncovering the deeper issues beneath surface-level disagreements.
- From Breakdown to Breakthrough: Techniques to reframe conflict and drive collaborative solutions.
- Empathy and Emotional Intelligence: Leveraging emotional awareness to foster mutual understanding.
- The Art of Crisis Communication: Trust-building in tense situations with practical steps for repairing relationships and restoring trust.
- Real-World Applications: Case studies, skill-application exercises, and personalized strategies to handle conflict effectively.
- Sustaining Positive Dynamics: Creating long-term systems for collaboration and conflict prevention in team environments.
