A 1 Day Hands-On TMS Experience
Delivered in Live or Live Virtual Classrooms!

Course Description: The rapid pace of change and increasing demands on today’s government workforce create an environment highly vulnerable to conflict in the workplace. Those who understand and practice
effective conflict management and resolution will contribute to the continuing development of an effective, efficient, and thriving workplace that will enable federal organizations to continue to meet
their missions.

This workshop will demonstrate not only clear, practical conflict management and resolution techniques, but also how to implement them within the government work environment.

Learning Objectives & Topics Covered in this Workshop:

  • Analyze conflict between individuals and between groups
  • Identify the source of conflict
  • Apply effective conflict management techniques
  • Understand the 7 steps to conflict management
  • Make use of conflict management tools and resources
  • Understand and be able to apply conflict management strategies
  • Understand effective conflict resolution techniques
  • Recognize ineffective conflict resolution approaches

 

Additional Informationnasba_cperegistry_logo_color_transparent
CPE Credits: 7.0-15.0
CEU Credits: 0.6-1.3
Program Prerequisites: None
Advanced Preparation: None
NASBA Program Level: Basic
NASBA Field of Study: Personal Development
Delivery Method: Group Live – Classroom

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