Join us on 22-23 August 2024 from 800-1600 CT

Even the best leaders struggle to have those hard conversations; it is imperative that we learn to do more than just communicate guidance and praise. Students should be able to anticipate and respond to emotionally charged conversations and have the ability to deliver bad news. This class will cover understanding emotions, reading people, and effectively communicating using interpersonal communication skills. The leadership principles taught in this course apply in all situations, including but not limited to onsite, virtual, and remote working conditions.

Upon completion of this course, participants will be able to:

• Demonstrate understanding of how to communicate strategically with tact and diplomacy
• Identifying situations and solutions when building professional work relationships can help lateral communication
• Explore communication skills to help defuse emotional situations and maximize the desired outcome
• How to engage and connect with employees, one-on-one, be “personable”